Pay Bills

UCSF Health understands that medical needs often come with stress, and worrying about how to pay for care can make it even harder. That’s why we offer helpful resources, both online and through our patient support teams, so you can better understand and manage the cost of your care — allowing you to focus on what matters most: your health or the health of a loved one.

Your UCSF Health bill will depend on several factors, including the services and treatments you receive, the complexity of your condition, the length of your visit, and your insurance coverage.

How to Pay Your UCSF Health Bills

Pay Online via UCSF MyChart

If you have an active UCSF MyChart account, you can easily view and pay your bills online. Simply log in, go to the Billing section, review your statements, and make a payment using a credit card, debit card, or electronic check.
If you’re having trouble logging in, click Forgot Username? or Forgot Password? to reset your details. You’ll complete a quick two-step verification process to confirm your identity.

By Mail

Payments can be mailed by check using the instructions and address listed on your billing statement.

By Phone

To make a payment or ask questions about your bill, call UCSF Patient Financial Services at 1-866-433-4035.

Guest Pay Option

Family members or caregivers can pay a bill on behalf of a patient without logging in to UCSF MyChart. Visit the UCSF Health Guest Pay page, enter the account number and patient details, then follow the prompts to submit your payment securely.

Financial counseling

Financial counselors in our Patient Estimate Program are available to discuss your options and offer financial planning guidance for your medical care or services. Call (844) 678-6831 or patientestimate@ucsf.edu.

UCSF Health discount policy: Patients who don’t have health insurance – or who need care that’s not covered by an insurance plan – are considered self-pay patients and are eligible for a discount at UCSF Health. To find out more about our discount policy, call Patient Financial Services.

Facing financial hardship? We encourage you to apply to Medi-Cal and other government programs that may be able to help. If you don’t qualify for those programs, or you have substantial financial liabilities despite having insurance, you may qualify for financial assistance from UCSF Health.

Eligibility for financial assistance: Families with an income at or below 400 percent of federal poverty level (FPL) guidelines are generally eligible for 100 percent assistance from UCSF. Check here for details:

Family Size	100% Financial Assistance (maximum income)
1	$62,600
2	$84,600
3	$106,600
4	$128,600
5	$150,600
6	$172,600
7	$194,600
8	$216,600
More than 8	Add $22,000 for each additional person (400% of $5,500)

Understanding Your Bill

Insurance Billing

If you have insurance, UCSF Health will first bill your primary insurance company, and, if applicable, your secondary insurance provider (including Medicare or Medi-Cal). Coverage varies, so it’s a good idea to contact your insurer before receiving care to understand your plan’s benefits and any out-of-pocket costs.

If You Don’t Have Insurance

For patients without insurance, UCSF Health offers financial assistance and discounts to help reduce the cost of care. You can request more information about available discounts by contacting our Patient Financial Services team.

Billing Statements

You’ll receive a monthly bill for any remaining balance after insurance payments have been applied. Because UCSF Health includes multiple hospitals, clinics, and physician groups, you may receive more than one bill for a single visit. Each statement will clearly show which UCSF provider or facility issued it.

Surprise Billing

“Surprise billing” can happen when you receive care from an out-of-network provider at an in-network facility. UCSF Health follows state and federal guidelines to protect patients from unexpected charges. You can learn more about your rights and protections against surprise bills on our patient billing information page.

If You Have Overpaid

If your account shows a credit balance, UCSF Health will either apply it to any outstanding bills or issue a refund. To check on a refund, submit a billing inquiry via UCSF MyChart or call 1-866-433-4035.

Collection Process

UCSF Health will send monthly billing statements for unpaid balances for up to 120 days after your visit. During this time, we may reach out through phone calls, emails, or mailed statements. To avoid collections, you can:

• Pay your bill in full
• Set up an interest-free payment plan
• Apply for financial assistance

UCSF Health does not sell patient accounts to collection agencies and follows compassionate billing practices to support patients during financial hardship.

Your Rights

You have the right to request an itemized statement showing all charges related to your care. To request one or ask questions about your bill, log into UCSF MyChart and send a billing inquiry, or call 1-866-433-4035.

UCSF Health Frequently Asked Questions

How can I pay my UCSF Health bill online?

You can log in to your UCSF MyChart account, go to the Billing section, and pay using a credit card, debit card, or electronic check.

What if I forgot my UCSF MyChart username or password?

Use the “Forgot Username?” or “Forgot Password?” links on the UCSF MyChart login page. You’ll complete two-step verification to recover your account.

Can I pay a bill without logging in to MyChart?

Yes. Use the Guest Pay option on the UCSF Health website to submit a payment on behalf of a patient without logging in.

Where do I mail my payment?

The mailing address is listed on your statement. Be sure to include your billing account number with your check.

Can I pay my bill by phone?

Yes. Call UCSF Patient Financial Services at 1-866-433-4035 for phone payments or billing questions.

How does UCSF bill my insurance?

UCSF first bills your primary insurance provider, then any secondary coverage such as Medicare or Medi-Cal. Remaining balances become the patient’s responsibility.

What if I don’t have health insurance?

UCSF Health offers financial assistance and discounts for uninsured patients. Contact Patient Financial Services to learn more.

Why did I get more than one bill for my visit?

You may receive multiple bills because UCSF includes several hospitals, clinics, and physician groups. Each provider issues its own statement.

What is a surprise bill?

A surprise bill can occur if you receive care from an out-of-network provider at an in-network facility. UCSF follows laws to protect patients from unexpected charges.

How do I request an itemized bill?

Log in to UCSF MyChart and send a billing inquiry, or call 1-866-433-4035 to request a detailed statement.

What should I do if I overpaid?

Contact UCSF Patient Financial Services to request a refund or apply the credit toward another balance.

What happens if I can’t pay my bill right away?

You can set up an interest-free payment plan or apply for financial assistance to avoid collections.

Does UCSF send unpaid bills to collections?

UCSF will contact you for 120 days before referring unpaid balances to a collection agency, and accounts are never sold to outside agencies.