Forgot Password?

Almost all healthcare portals, including UCSF MyChart, do not display your old password when you use the “Forgot Password” feature. Instead, you’ll be guided through a secure process to create a new one. This ensures your personal health information stays protected while giving you a safe way to regain access to your account.

How To Reset UCSF MyChart Password

If you’ve forgotten your UCSF MyChart password, you can reset it in just a few steps. The system will send you a verification code so you can confirm your identity and choose a new password. Here’s how:

Step 1: Visit the UCSF MyChart password reset page at https://ucsfmychart.ucsfmedicalcenter.org/UCSFMyChart/passwordreset.asp or click the I Forgot My password link on the forgot login information page.

Step 2: Enter your UCSF MyChart username, date of birth, ZIP code, and the email address linked to your account.

Step 3: Select Next to receive a verification code by email or text, depending on your saved contact preferences.

Step 4: Enter the verification code on the reset page to confirm your identity.

Step 5: Create a new secure password. Choose something unique that you haven’t used before, and avoid personal details like birthdays or names.

Step 6: Once your password is updated, log in with your new credentials to resume using UCSF MyChart.

If you need to update personal details like your address, email, or emergency contacts, sign in to your account, open the Menu, and look for Personal Information. To change your password in the future, go to Security Settings in the same menu.

Do You Still Need Assistance?

If you do not remember any of this information, you will have to call your UCSF MyChart help desk at (415) 514-6000 to help you regain access to your UCSF MyChart account. You can also reach out to support with other means of communication in the UCSF customer service contact page.

FAQs That May Help in Password Reset

What should I do if I forgot my UCSF MyChart password?

You can use the “Forgot password” link on the UCSF MyChart login page. Follow the prompts to verify your identity, then create a new password.

How long does it take to reset my UCSF MyChart password?

Most password resets take just a few minutes. Once you receive and enter your verification code, you can immediately create a new password and log in.

What if I don’t receive the verification code?

Check your spam or junk email folder if you’re expecting the code by email. If you requested it via text, make sure your mobile number is correct and your phone has service. You can also try requesting the code again.

Can I reset my password without my username?

No. You’ll need your UCSF MyChart username to reset your password. If you’ve forgotten it, use the “Forgot Username” option first.

Is there a time limit to use the verification code?

Yes. Verification codes expire for security reasons, usually within a short period. If yours expires, you’ll need to request a new one.

How can I make my new password more secure?

Use a combination of uppercase and lowercase letters, numbers, and special characters. Avoid using personal information like your name or date of birth.

What happens if I still can’t reset my password online?

If you run into issues, contact UCSF MyChart support for assistance. They can verify your identity over the phone and help you regain access.

Can I change my password later without forgetting it?

Yes. You can change your password anytime by logging into UCSF MyChart, going to the Menu, and selecting “Security Settings.”