Contact UCSF Health

UCSF Health offers multiple convenient ways for patients and community members to get in touch, whether it’s for general questions, help scheduling an appointment, billing assistance, or support with UCSF MyChart.

We’re dedicated to providing care that’s both accessible and tailored to your needs. Your feedback is valuable and helps us continue improving our services. You can call to speak directly with a UCSF Health representative or send us a message using our secure online contact form — we do our best to respond within 7 business days.

Please note: UCSF Health cannot handle medical emergencies through online forms. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately.

UCSF Health Contact Information

We’re always eager to hear from you. If you have questions, suggestions, or comments, please don’t hesitate to reach out.

MyChart Customer Service

1-415-514-6000

Support Hours: 24 hours a day, 7 days a week.

Physician Referral Service

(888) 689-8273

Billing

1-866-433–4035

Financial Counseling

(415) 353-1966

Information Desk

(415) 353-1664

International Patients

(415) 353-8489

Email: ims@ucsf.edu

Lodging

(415) 353-2016

Medical Records

(415) 353-2221

Patient Relations

(415) 353-1936

Email: patient.relations@ucsf.edu

Radiology Library

(415) 353-1640

Security

(415) 885-7890

If you still have a question about UCSF Medical Center, please complete the form on this website (https://www.ucsfhealth.org/contact-us). Please keep in mind that we cannot release information about patients in our hospitals and cannot give medical advice.

Mailing Address for Inquiries

If you prefer to contact UCSF Health by mail, you can send your written inquiries to:

UCSF Health – Patient Relations
505 Parnassus Avenue
San Francisco, CA 94143

Please include your full name, date of birth, and any relevant details about your inquiry so our team can assist you as efficiently as possible.