Forgot Username?

UCSF MyChart is an online health management tool provided by UCSF Health, designed to make it easier for patients to stay connected to their healthcare. Through MyChart, you can access important health information anytime, anywhere, without having to call or visit the clinic for every detail. With UCSF MyChart, you can:

  • View Medical Records: Quickly check your test results, immunization records, visit summaries, and overall health history.

  • Schedule Appointments: Book, reschedule, or cancel appointments directly online.

  • Secure Messaging: Send non-urgent questions or updates to your UCSF care team without picking up the phone.

  • Prescription Refills: See your current medications and request refills with just a few clicks.

  • Pay Medical Bills: Review billing statements and pay securely online.

  • Track Your Health: Monitor vital signs, track changes, and review progress over time.

  • Family Access: Manage the care of children, elderly parents, or other family members through proxy access.

How To Recover Your UCSF MyChart Username

If you’ve forgotten your UCSF MyChart username, don’t worry—you can recover it in just a few minutes by verifying your identity.

Step 1: Go to the UCSF MyChart login page at https://ucsfmychart.ucsfmedicalcenter.org/UCSFMyChart/ and click on forgot login information?.

Step 2: Look for the “I Forgot My Username?” link below the login fields and click it. If you also forgot your password, you may need to reset that first using the “Forgot Password?“ link.

Step 3: Enter the requested details to confirm your identity. This usually includes:

  • First and Last Name

  • Date of Birth

  • Email Address or Phone Number

Step 4: Click Submit once you’ve entered the information.

Step 5: If your information matches what UCSF Health has on file, your username will be sent to the email address linked to your account. Check your inbox, and don’t forget to look in your spam or junk folder in case the email was filtered there.

Note: If the recovery email includes additional instructions, follow them carefully to make sure you can log back in without issues.

Pro Tips That May Help?

If you have an email address on file then your UCSF MyChart username will be sent to your email account.

If you do not remember any of this information, or you do not have a valid email address on file, you will have to contact your UCSF MyChart help desk at (415) 514-6000 to help you regain access to your UCSF MyChart account.

Frequently Asked Questions

Can I recover my UCSF MyChart username online?

Yes. You can retrieve your username directly from the UCSF MyChart login page by using the Forgot Username feature and verifying your identity.

What information do I need to recover my username?

You’ll typically need to provide your first and last name, date of birth, and either the email address or phone number linked to your UCSF MyChart account.

How long does it take to get my username?

If your details match UCSF’s records, you’ll usually receive your username via email within a few minutes.

Will my username be sent by text message?

No. Currently, UCSF MyChart sends username recovery details only by email, so make sure you check the inbox for the email address linked to your account.

What should I do if I don’t receive the recovery email?

Check your spam or junk folder. If it’s still missing, make sure you entered the correct information or contact the UCSF MyChart help desk for assistance.

Can I recover my username if I no longer have access to my registered email?

Yes, but you’ll need to contact UCSF MyChart support directly so they can verify your identity and help update your account information.

Is it safe to use the Forgot Username feature?

Yes. The recovery process uses secure encryption and identity checks to protect your personal health information.